Ice Privacy Policy

At Ice Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play and withdraw funds on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information in order to provide our services, comply with licensing obligations, and keep your account secure. When you sign up for Ice Casino, whether through the Ice Casino.com website or our native Android application, we ask for your e-mail address, password, full name, date of birth and phone number. You may also register through Google or Twitter, in which case we receive basic profile data from those providers.

• We gather registration data, including your name, date of birth, e-mail and phone number.
• We collect identity verification documents during KYC checks, such as passport or ID copies and, where relevant, payment card details with sensitive digits obscured.
• We record your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Skrill, Neteller, Trustly, Interac e-Transfer and others listed in our cashier.
• We track your gaming activity, including games played, stakes, wins and losses, to calculate loyalty points under our Ice Cold Loyalty Program and to administer bonuses.
• We log technical data such as IP address, device type, browser, and location information, partly to confirm you are not accessing our services from a restricted jurisdiction or using a VPN or proxy.
• We store communications you send us through live chat, e-mail or phone support.

Why Our Ice Casino Collects This Data

We process your personal data for several legitimate purposes. Our Whitebox B.V. entity, licensed by the Curacao Gaming Control Board under licence number OGL/2024/822/0338, must comply with anti-money-laundering and fraud-prevention obligations, which require us to verify your identity before processing a withdrawal request of 1,000 USD or more. We also use your data to administer promotions such as the ice casino bonus code offers, the welcome package, free spins and the Ice Lucky Shop, and to calculate your status within our ten-tier loyalty program.

How We Use Your Information

We use the information we collect to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, and respond to support requests. If you search for ice casino login or ice casino app details on our site, we may use analytics data to understand how visitors find and use our services, including which locale among our 19 supported languages you prefer. We also use data to detect suspicious patterns, such as attempts to open an account via VPN, which we do not permit, or multiple accounts from the same household.

• We use your data to verify your age and confirm you are not located in a restricted country, such as the United States, United Kingdom, Spain or any other territory listed in our Terms and Conditions.
• We use transaction data to apply the correct minimum deposit and withdrawal rules for your currency and version of the site.
• We use your contact details to send service notifications, and, where you have opted in, marketing messages about offers such as ice casino free spins or ice casino no deposit bonus promotions.
• We use behavioural data to personalise your experience, including tournament invitations with prize pools ranging from 5,000 CAD to 20,000 CAD.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Ice Casino, including payment processors such as T&C Whitebox CY Limited, which manages payments on our behalf from Cyprus, identity verification providers, game studios such as Pragmatic Play, Evolution Gaming and Evoplay for the purpose of fair-play auditing, and regulators including the Curacao Gaming Control Board. Our Ice Casino may also disclose data where required by law, to prevent fraud, or to protect the rights and safety of our players and our business.

International Data Transfers

Because we serve players across markets such as Canada, Germany, Poland, France, Mexico, Chile and the Philippines, your data may be transferred and stored on servers located outside your home country. Where we transfer data internationally, we apply appropriate contractual and technical safeguards to keep it protected, consistent with the laws of Curacao that govern our Terms and Conditions, currently version 1.4.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in order to meet our legal, tax and regulatory obligations. Complaint-related records are kept in line with our 12-month window for submitting claims to complaints@Ice Casino.com. Once retention is no longer required, we securely delete or anonymise the data we hold about you.

Cookies and Tracking Technologies

We use cookies and similar technologies on our desktop and mobile web platforms, as well as within our native Android application, to keep you logged in, remember your language preference among our supported locales, and measure which pages, such as those related to ice casino review or ice casino promo code searches, are most visited. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit some site functionality.

Security Measures

We employ industry-standard technical and organisational measures to protect the data you share with us, including encryption during transmission and restricted internal access to sensitive records such as KYC documents. Any edited, AI-generated, filtered or otherwise manipulated document submitted to us is treated as fraud and may result in account closure, consistent with our verification policy. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we encourage you to use strong, unique passwords and avoid sharing login details.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these requests promptly and will ask you to verify your identity before actioning them.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

Restricted Jurisdictions and Age Requirements

We do not knowingly collect data from minors, and our services are intended only for players who meet the legal gambling age in their jurisdiction. We also do not permit account creation, funding or use from restricted countries, including the United States, United Kingdom, Australia, France, Spain and others listed in our Terms. If we discover that an account has been opened from a restricted location, including through a VPN or proxy, we reserve the right to close the account and void related bets, bonuses and winnings.

Contacting Us About Privacy

If you have questions about how we handle your data, or if you wish to exercise any of your rights, you can reach our support team 24/7 via live chat, available in English, Japanese, Russian, Spanish, German and Polish, by e-mail at support@Ice Casino.com, or by submitting a formal complaint to complaints@Ice Casino.com within 12 calendar months of the relevant event. We at Ice Casino aim to respond to privacy-related enquiries as promptly as we do to general support requests, typically within a few hours by e-mail.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the games and payment methods we offer. We encourage you to review this page periodically. Continued use of Ice Casino after any changes take effect constitutes your acceptance of the revised policy.