Ice Casino Terms and Conditions

Welcome to Ice Casino. These Terms and Conditions govern your access to and use of our website, our games and all related services. By creating an account, playing at Ice Casino or visiting Ice Casino.com, you agree to be bound by these terms. Please read them carefully before you register, and contact our support team if anything is unclear.

Who We Are

At Ice Casino, we are operated by Whitebox B.V., registered in Curacao under number 155412, with our registered address at Korporaalweg 10, Willemstad, Curacao. Our payments are managed by T&C Whitebox CY Limited, Cyprus, registration number HE 419583, acting as our authorised payment agent. We hold a licence issued by the Curacao Gaming Control Board, licence number OGL/2024/822/0338, which you can verify through the licence validator in our footer. Our Terms and Conditions are governed by the laws of Curacao; the current version is 1.4, updated 06.05.2026. All games offered at Ice Casino are certified by eCOGRA for fairness.

Eligibility and Account Registration

To play at Ice Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction. We require registration through e-mail, password, name, date of birth and phone number, or through Google or Twitter. You may create only one account with us; duplicate accounts will be closed and any associated winnings forfeited. We do not accept registrations, deposits or withdrawals from residents of a number of restricted countries, including Australia, Austria, Belgium, France, Italy, the Netherlands, Russia, Spain, the United Kingdom, the United States of America and others listed in our full restricted jurisdictions policy. Our welcome bonus is not available to players from Finland, Japan or Brazil, and some other promotions are similarly excluded in those countries.

Account Verification

We may request identity verification (KYC) at any time, and this is mandatory once a withdrawal request reaches 1,000 USD or more. We may ask for a copy of your passport photo page or ID card, copies of the payment card used for deposits, or proof of source of funds for larger deposits. Politically exposed persons and players from high-risk jurisdictions undergo additional checks. Submitting edited, AI-generated or otherwise manipulated documents is treated as fraud and will result in voided winnings, cancelled withdrawals and account closure.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, Skrill, Neteller, MiFinity, Jeton, ecoPayz, AstroPay, Payeer, Trustly, giropay, EPS, Rapid Transfer, Interac e-Transfer, Paysafecard and Flexepin, among other methods. We do not accept third-party deposits; your payment account must be registered in your own name. Withdrawals must use the same method as your deposit wherever possible, and your profile must be fully completed before any withdrawal request can be submitted.

Our minimum deposit for the European version starts at 10 EUR for the first and second welcome deposits, rising to 15 EUR and 20 EUR for the third and fourth. On the Canadian version, the same structure applies in CAD. At Ice Casino, we process approved withdrawals within 5 minutes to 12 hours for amounts up to 499 EUR, within 48 hours for amounts between 500 and 4,999 EUR, and up to 30 working days for amounts between 5,000 and 29,999 EUR. Withdrawals of 30,000 EUR or more are handled under individually agreed terms.

We may limit withdrawals to 5,000 EUR per 30 days if your withdrawal requests, balance and lifetime withdrawals reach 20 times your total deposits. We may also withhold 20% of a withdrawal if turnover is significantly lower than your deposit, to cover payment processing costs. Requesting a withdrawal before wagering requirements are complete will result in forfeiture of all bonuses, bonus balances and free spins.

Bonuses and Promotions

Our Ice Casino welcome package offers up to 1,500 EUR or 1,500 CAD plus 270 free spins across your first four deposits, and players who complete the first stage within 60 minutes of registration may unlock our Boosted Welcome Bonus Pack. If you are searching for an ice casino bonus code, ice casino promo code or ice casino no deposit bonus codes, please note that current offers and any applicable codes are published on our promotions page and may change without prior notice. Any ice casino no deposit bonus, including offers advertised as ice casino 50 free spins or ice casino 60 free spins, requires at least one deposit before related winnings can be withdrawn, due to our KYC and AML obligations.

All bonus funds are subject to a wagering requirement of x40 per stage, to be completed within 5 days of crediting, and maximum conversion is capped at 5 times the deposit amount. While a bonus is active, the maximum bet is 5 EUR or CAD per spin. We exclude certain providers and slot titles from bonus wagering, and casino bonuses cannot be wagered in live casino, table games or insta games. Our loyalty programme, the Ice Cold Loyalty Program, rewards wagering with loyalty points across 10 statuses and 99 levels, each with its own reload bonus, cashback rate and exchange rate into real money.

Games Offered

Ice Casino offers more than 3,000 games from over 100 providers, including Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO and many others. Our catalogue includes slots, live casino tables, roulette, blackjack, baccarat, video poker, bingo, keno and progressive jackpot games. We also provide a dedicated Live casino section with real croupiers, and an Insta games section with scratch cards and quick-play titles. Our game catalogue is geo-dependent and may vary between the European and Canadian versions of our site.

Responsible Gambling

We are committed to promoting responsible gambling. You may set deposit limits, loss limits, wagering limits or session time limits on your account, or request self-exclusion for a defined or indefinite period. If you feel your gambling is becoming a problem, we encourage you to contact our support team or an independent organisation specialising in gambling addiction support.

Use of VPN and Fair Play

We do not permit the use of VPNs, proxy servers or any other method to mask your IP address or location. Accounts found to have used such tools may be closed, and all bets, bonuses and winnings may be voided. We reserve the right to investigate suspicious account activity and take appropriate action, including permanent suspension.

Customer Support

Our support team is available 24/7 via live chat, e-mail and a dedicated phone line. Live chat typically responds within seconds, and e-mail within a couple of hours. You can reach us at support@Ice Casino.com for general enquiries or complaints@Ice Casino.com for complaints, which must be submitted within 12 calendar months of the event in question. Our live chat is available in English, Japanese, Russian, Spanish, German and Polish.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our licensing requirements, services or applicable law. We recommend reviewing this page periodically. Continued use of Ice Casino after any changes constitutes your acceptance of the revised terms. If you have questions about any part of our terms, please contact our support team before continuing to use our services.