Our Ice Casino Responsible Gaming

Our Commitment to Safer Play

We at Ice Casino operate under a licence from the Curacao Gaming Control Board, licence number OGL/2024/822/0338, issued to Whitebox B.V. This licence requires us to maintain fair, transparent, and responsible operations at all times. Our games are certified by eCOGRA, giving you confidence that outcomes are fair and that our commitment to player protection is backed by independent verification.

Our Ice Casino platform was built with player wellbeing in mind from day one. We know that for the vast majority of our players, gaming is simply a form of entertainment. However, we also recognise that for some, play can become difficult to manage. That's why Ice Casino provides a range of self-management tools that put you in control of your own account, deposits, and playing time.

Tools We Offer to Help You Stay in Control

Our Ice Casino account settings include several options you can activate at any time directly from your profile. We designed these features to be simple to use, so you never have to struggle to find them when you need them most.

• Deposit limits - set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you are willing to lose within a chosen period
• Wagering limits - cap the total amount you can bet over a set timeframe
• Session time reminders - receive alerts after a defined period of continuous play
• Temporary account suspension (time-out) - pause your account for a cooling-off period ranging from 24 hours to several weeks
• Self-exclusion - close your account for an extended period or permanently

Once you activate any of these limits through your Ice Casino profile, we apply them immediately, and any request to increase a limit only takes effect after a cooling-off period. This ensures that decisions made in the moment do not override your own longer-term intentions. At Ice Casino, we never pressure a player to lift a limit, and our support team is trained to respect every request related to responsible play without question.

How to Set a Limit

1. Log in to your Ice Casino account
2. Go to your account or profile settings
3. Select the Responsible Gaming or Limits section
4. Choose the type of limit you want to apply
5. Enter the amount or time period
6. Confirm your choice

If you ever wish to pause your activity entirely, our Ice Casino self-exclusion option allows you to step away for a period you define, or indefinitely. During self-exclusion, we will not send you marketing emails, notifications, or bonus offers, and your account will remain inaccessible for play until the period you have chosen has passed. We at Ice Casino respect this choice fully and will not reopen an account early, even upon request, if a long-term exclusion has been selected.

Recognising the Signs of Problem Gambling

We encourage every player on our Ice Casino platform to reflect honestly on their gaming habits from time to time. Recognising early warning signs can make a significant difference. Some signals worth paying attention to include:

• Spending more money or time than originally planned
• Chasing losses by increasing bets to recover previous losses
• Neglecting work, studies, relationships, or responsibilities because of gaming
• Borrowing money or using funds meant for essential expenses to play
• Feeling anxious, irritable, or restless when not playing
• Hiding gaming activity from family or friends

If any of these resonate with you, we urge you to use the tools available through your Ice Casino account or to reach out to our support team for guidance. Our Ice Casino staff can walk you through the limit-setting process or help you begin a self-exclusion if that feels like the right step.

Protecting Younger Players

Our Ice Casino platform is strictly intended for players who are of legal gambling age in their jurisdiction, which is 18 years or older in most of our target markets. We at Ice Casino apply verification procedures, including identity document checks, to confirm that every account holder meets this requirement. We strongly recommend that parents and guardians use household-level parental control software to prevent underage access to gaming platforms, including our own.

Should we discover that an account belongs to a minor, our Ice Casino team will close the account immediately, void any winnings, and return any deposited funds in accordance with our terms. We ask our community to help us uphold this standard by reporting any suspected underage activity to our support channels without delay.

External Support Organisations

While our Ice Casino tools are designed to help you manage your own play, we also recognise that professional, independent support can be invaluable. We encourage anyone who feels their gaming has become difficult to control to reach out to specialised organisations that offer free, confidential assistance. These include:

Ice Casino does not operate these organisations, but we fully support their mission and recommend that players explore their resources whenever needed. Our Ice Casino team can also direct you towards local, country-specific helplines if you let our support agents know where you are located.

Self-Assessment Before You Play

Before you deposit or place a bet with us, we encourage you to ask yourself a few honest questions. Many independent organisations provide short self-assessment questionnaires that can highlight risk factors in just a few minutes. Our Ice Casino team recommends taking one of these tests periodically, even if you feel your play is well within your comfort zone, simply as a healthy check-in. We at Ice Casino believe that awareness is one of the strongest tools against problem gambling, and a few minutes of reflection can prevent much bigger issues down the line.

If you are considering taking a break from deposits altogether, remember that managing your Ice bonus activity and deposits together can help you stay within your comfort zone.